Frequently Asked Questions
Everything you need to know about your Josephine by Valerie experience.
How do I determine the right size for my Josephine by Valerie pieces?
We provide a comprehensive size guide on each product page. Our designs are tailored for a true-to-size fit, but if you are between sizes, we recommend sizing up for a more relaxed silhouette or checking the specific garment measurements provided.
What is your shipping policy and delivery timeline?
We offer standard and expedited shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
Can I return or exchange an item if it doesn't fit?
Yes, we accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags attached. Please visit our Returns Portal to start your request.
What materials are used in your collections?
Quality is at the heart of Josephine by Valerie. We source premium fabrics including organic cotton, sustainable silks, and high-grade wool blends to ensure luxury, comfort, and longevity in every piece.
How should I care for my garments?
To maintain the integrity of our fabrics, we recommend following the care label instructions on each garment. Most of our delicate pieces require dry cleaning or a gentle hand wash in cold water.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible 'Buy Now, Pay Later' options through Klarna and Afterpay in select regions.